Who We Are
The Ontario IT partner businesses actually keep
For more than 26 years, Borg ITS has kept Ontario businesses secure, productive, and online — from our home in Concord to clients across the GTA and beyond.
- 20-min
- Guaranteed response time
- 96.8%
- Client retention rate
- 60-day
- Money-back guarantee
- 26 yrs
- Serving Ontario businesses
Our story
Borg ITS was founded in 2000 on a simple frustration: most businesses only heard from their IT provider when something was already broken. We set out to build the opposite — a partner that prevents problems, answers fast when they happen, and tells you the truth about your technology.
Today we're a team of senior, Canadian-based engineers serving businesses across Ontario. We run helpdesks, secure networks, migrate clouds, and sit at the strategy table as virtual CIOs. What hasn't changed is the standard we hold ourselves to: a guaranteed 20-minute response, transparent pricing, and a 60-day money-back guarantee.
The number we're proudest of isn't how many clients we've signed — it's that 96.8% of them stay. Long relationships are the whole point.
At a glance
- Founded: 2000
- Head office: Concord, ON
- Serving: Businesses across Ontario
- Helpdesk: 24/7, Canadian-based
- Response SLA: 20 minutes, guaranteed
What we value
Accountability
We publish our SLAs and stand behind them with a money-back guarantee. If we say 20 minutes, we mean 20 minutes.
Transparency
Clear pricing, plain-language reporting, and honest advice — including when the answer is that you don't need to spend money.
Partnership
We measure success by how long clients stay, not how many we sign. Our 96.8% retention rate is the number we're proudest of.
Prevention
The best IT problem is the one that never happens. We invest in monitoring and maintenance so you don't feel the ones we quietly prevent.
Talk to our IT experts today
Get a free, no-obligation IT assessment. We'll show you exactly where you're exposed and what it takes to fix it.