Privacy Policy

1. Introduction

Borg ITS Inc. (“Borg ITS”, “we”, “us”, or “our”) is committed to protecting personal information in accordance with applicable Canadian privacy laws, including PIPEDA.

This Policy describes how we collect, use, disclose, and safeguard personal information in the course of providing managed IT services.

2. Role as Service Provider

In most cases, Borg ITS acts as a service provider (processor) on behalf of our clients.

• Clients remain the data owners/controllers
• We process data only to deliver services
• We do not use client data for independent purposes

3. Information We Collect

• Business Info: Names, emails, company details
• Technical Data: IPs, logs, devices
• Support Data: tickets, communications
• Billing Data: payments and transactions

4. Purpose of Collection

• Deliver IT services
• Monitor and secure systems
• Respond to incidents
• Process billing
• Meet legal obligations

5. Consent

By using our services, you consent to the collection and use of information as outlined. Consent may be withdrawn subject to contractual limitations.

6. Disclosure of Information

We do not sell data. Information may be shared with vendors, payment processors, or authorities where required.

7. Third-Party Services

We rely on cloud and software providers. Their policies govern their data handling.

8. Cross-Border Transfers

Data may be stored outside Canada and subject to foreign laws.

9. Data Security

We use safeguards such as monitoring, encryption, and access control.

No system is 100% secure.

10. Data Retention

Data is retained only as necessary for business or legal purposes.

11. Data Accuracy

Clients are responsible for ensuring accuracy. We will update information upon request.

12. Your Rights

• Access your data
• Request corrections
• Withdraw consent

13. Data Breaches

We will take reasonable steps to investigate and notify clients. Clients are responsible for regulatory reporting unless otherwise agreed.

14. Cookies

We use cookies for analytics and performance. Users can control settings in their browser.

15. Limitation of Responsibility

Borg ITS is not responsible for client misuse, unsupported systems, or third-party failures.

16. Policy Updates

We may update this policy. Continued use constitutes acceptance.

17. Contact