Managed IT Services
IT helpdesk and support with a 20-minute response
When something breaks, your team needs a real engineer fast. Borg ITS guarantees a 20-minute response, with most issues resolved on first contact by senior technicians who know your environment.
Request this service
Why it matters
✓
20-minute response, guaranteed
A published SLA, not a best-effort promise.
✓
Senior engineers, first contact
Skip the script-reading tier-1 queue.
✓
Remote and on-site
Most issues solved remotely in minutes; on-site when it matters.
What's included
- 24/7 phone, email, and portal support
- Remote resolution and screen-share
- On-site dispatch across the GTA
- Documented, tracked tickets with reporting
Related services
Frequently asked questions
How fast does Borg ITS respond to support requests?
Borg ITS guarantees a 20-minute response to support requests, backed by a 24/7 helpdesk and a 96.8% client retention rate.
Talk to our IT experts today
Get a free, no-obligation IT assessment. We'll show you exactly where you're exposed and what it takes to fix it.