The short answer
Most Ontario small and mid-sized businesses pay a predictable monthly fee per user. The fee scales with headcount, so a 20-person company pays roughly double what a 10-person company pays for the same level of service.
Borg ITS publishes its pricing rather than hiding it: plans run from $60 to $115 per user per month depending on how much security and strategic support is included, and every plan carries a 60-day money-back guarantee.
What actually drives the price
- Number of users, and how many devices each person uses
- Depth of security included — basic antivirus versus EDR, email protection, and training
- Whether backup and disaster recovery are bundled or extra
- Access to strategy: a virtual CIO, roadmaps, and budget planning
- Servers, firewalls, switches, and other infrastructure beyond user devices
- On-site support expectations versus remote-first
Per user or per device?
Per-user pricing is now the norm and usually the fairer model: one person with a laptop, a desktop, and a phone counts once. Per-device pricing can look cheaper on the quote and then climb as devices multiply. When comparing, normalize both quotes to a per-user number before deciding.
What should be included at any price
A complete plan covers helpdesk support, proactive monitoring and patching, endpoint management, cybersecurity, and backups inside the monthly fee. Be cautious with a low headline rate that bills separately for security, patching, or after-hours support — that is where the real cost hides.
Ask one question of every provider: "What will I be invoiced for beyond this monthly number?" The answer tells you more than the price does.
The cheap-quote problem
A rate well below market usually means one of three things: security has been stripped out, support is offshore and scripted, or the provider intends to make the margin back on projects and hourly work. All three cost more over a year than the number on the quote suggests.
How to compare quotes fairly
- Get the all-in per-user price, not a base rate
- Confirm which security controls are included by default
- Ask for the response-time SLA in writing, not as a promise
- Check whether backups are tested or merely taken
- Ask what happens to the price when you add a server or a location
- Look for a guarantee that puts the provider's money at risk too
Want a second opinion on your setup?
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